Bankers Advertising Articles

Ask and You Will Receive

January 10, 2013

As salespeople, we have to have a multi-faceted skill set. We must possess organizational, presentation and time management skills, just to name a few. One skill that requires special attention is the ability to ask questions… not just any questions, but the right questions.
The better our questions, the better chance we have of getting the right answers from our customers and prospects. Asking questions will get us information, but developing the ability to ask the right questions will lead to better information, as well as help us establish rapport and trust with our customers.
The best questions to ask are open-ended questions. Questions that simply require a “yes” or “no,” as a rule, don’t take us anywhere as far as uncovering a customer’s true needs and wants. Open-ended questions get our customers to participate. The information received allows us, as promotional product consultants, to formulate a viable solution to their particular business opportunity.
These type of questions allow us to create a dialogue, an interchange that is more conversational as compared to an interrogation.
Is there a formula for structuring open-end questions? I believe the best method is the one entrenched with journalism students, early on in their education. The approach they are taught for effective questioning consists of the five W’s and How.

The five W’s are: Why, Who, What, When and Where. Following this outline will help with any customer, in any industry.

For example, when talking to a customer and probing for information, a line of questioning could be as follows:
Why is your new inventory tracking system being installed?
Who in your company will be involved in implementing your new inventory tracking system?
What are the key benefits to this new system that you would like to communicate to your stakeholders?
When will you need my proposal and product recommendations to help promote this new system?
Where do we go from here?
How much of your budget do I have to work with?

Obviously, each potential program invokes its own set of questions, and the time to start the questioning process is before we begin any work. Also, it is important to take the position that there are no stupid questions, as long as they are asked in a sincere manner.

It never fails that an innocent question will lead to an entirely different set of opportunities and possibilities, which change how the opportunity is approached and handled. It’s very rare that one individual has all the answers.

Naguib Mahfouz, a Nobel Prize winning author, put it this way, “You can tell whether a person is clever by his answers. You can tell whether a person is wise by his questions.”

-Steve Horner, MAS

Uncategorized — Marie Young @ 3:10 pm

CPSC General Counsel Clarifies Distributor Responsibilities for Children’s Apparel

November 30, 2012

This article is being reproduced with permission from the author, Rick Brenner, CEO of Prime Line.

Ever since the early years of our industry there aren’t many promotional products distributors who would describe themselves as manufacturers.  But under the Consumer Product Safety Improvement Act (CPSIA), the majority of promotional products distributors –at least those who buy blank apparel from a wholesaler and then send it out to have it decorated—are just that, manufacturers in the eyes of the law.  Now for the first time, as a follow-up to questions posed at PPAI’s Product Safety Summit this past August in New Orleans, the General Counsel of the U.S. Consumer Products Safety Commission (CPSC) has put in writing exactly how the senior staff at the Commission regards the responsibilities of distributors who decorate.  This written guidance doesn’t change anything from the Commission’s perspective but it might surprise many distributors to learn of the extent of their responsibilities under the law.

The issue we’re discussing is related to children’s apparel – tee shirts, baseball uniforms or sweat shirts, among others – and the amount of lead that might become part of these garments through the inks or other surface coating materials that are used in the decoration process.  Current law limits this lead content to no more than 90 parts per million (ppm) for any “articles intended for use by children.”

So how does a distributor become a manufacturer when they don’t manufacture the garment?   According to discussions with the Commission, the original manufacturer of the garment is responsible for compliance of the garment as they sell it, whether blank or decorated.  If it is a children’s product – often obvious with apparel because of children’s sizes – the garment manufacturer must comply with all the provisions of CPSIA for lead in the substrate of the product (100 ppm) and lead in any paint or surface coating (90 ppm).  This manufacturer must include a permanent tracking label on the garment as well.

But according to a 2009 meeting between PPAI and CPSC, the Commission has made clear that if a promotional products distributor buys a blank and compliant garment and then performs an operation that transforms the garment in any way before the garment is sold to the end buyer, then that distributor is responsible as a manufacturer for whatever “transforming” operation it may have performed itself or contracted to have done – such as tie-dyeing, stain proofing, embroidering, adding a press-on applique or simply silk screening the garment.  The distributor’s “manufacturer” responsibilities include obtaining a test from a CPSC approved third party laboratory confirming the lead content of the surface coating and applying a permanent tracking label to the garment to cover the decoration.  This tracking label is in addition to any tracking label that may have been applied by the blank garment manufacturer such as Gildan, Hanes or Champion.

Some promotional products distributors have wondered why they should be held responsible for ink applied by their decorator.   We posed this question to Ms. Falvey who explained that the responsible party depends on how the transaction is structured between the distributor and the decorator.  If a decorator buys a blank garment from an apparel wholesaler, decorates it and then sells the final decorated product to a distributor, then the decorator is responsible as the manufacturer.   But if a distributor buys a blank garment from an apparel wholesaler and then sends it to a decorator to be personalized, the distributor is the manufacturer.  The decorator in the latter case is simply a subcontractor to the distributor.

So what is the new guidance that Ms. Falvey has written to help distributor “manufacturers” understand their obligations under CPSIA?  It has to do with third party testing and the extent of the distributors’ responsibility to verify that their decorator is using compliant ink.   A question was posed to Ms. Falvey as to whether or not a distributor could rely on a decorator’s certification that their inks were compliant without having to personally test the inks or the finished garments, as long as the decorator indicated that the inks were tested once per year.

Ms. Falvey writes: “The short answer to that question is yes. The certificate from the imprinter (or firm applying the ink) can cover multiple batches or lots of production.  The only caveat is that the firm selling the imprinted item (distributor) must have exercised an appropriate level of due care to ensure that the ink being used by the imprinter is the same that is covered in the certificate such that each additional batch or lot of production will continue to comply with all applicable children’s product safety rules.”

For promotional products distributors, the CPSC guidance is a bit of a good news/bad news scenario.  The good news is that distributors can rely on a decorator’s certification without having to test every garment order at a third party lab.  The bad news is that the Commission has set a very high bar of responsibility for the distributor to independently verify that the inks that the decorator is using for every order are the same as what is covered by the certificate and that each additional batch is compliant as well.   Each distributor will have to determine how to fulfill these responsibilities but it is clear that the distributor will have to go far beyond keeping a current certificate on file.  If a recall or non-compliant garment issue arises, Ms. Falvey’s letter makes clear that the distributor will need to prove to the Commission that it exercised “an appropriate level of due care.”

From a common sense perspective, a distributor could and should visit their decorators periodically, learn about their ink procurement and testing procedures, review their third-party test documentation and do whatever they would normally do if they had their own factory or decorating operation to ensure that the operation is compliant.   If a distributor does not want to do this, or doesn’t have the expertise, he or she should discuss with their legal counsel whether or not it is worth the risk to continue to be responsible for decorating children’s apparel.   There is already one case in the past few months of a John Deere tee shirt recall in Canada for high lead in the decoration.  Recalls are very expensive not to speak of other costs and penalties possible under CPSIA.  In addition, ink is only one of the materials that may need to be tested.  If the decoration involves an applique, the glue and other material in the applique must also be third party tested as it all constitutes a surface coating.

Another strategy is for distributors to continue to sell children’s apparel but to purchase it as a finished product from a compliant apparel decorator.  Distributors would still want to exercise due diligence that the decorator is compliant – just as they would in purchasing children’s products from any supplier – but they wouldn’t have the manufacturer’s responsibility under CPSIA for testing and tracking labels.

Finally, as with all regulatory matters, in addition to the practical and common sense aspects, the matters discussed in Ms. Falvey’s letter are legal issues and I am not a lawyer.  Nothing that I have written in this or any other article should be construed as legal advice.  All industry participants – suppliers and distributors – would be well served by consulting with a product safety attorney who regularly practices before the Consumer Product Safety Commission and is an expert in CPSIA matters.

CPSIA — Marie Young @ 8:59 pm

Child Product Safety and CPSIA

August 23, 2012

CSPIA is an acronym for the Consumer Product Safety Improvement Act. This act was signed into law on August 14, 2008.

The CPSIA law is a comprehensive overhaul of consumer product safety rules.  Significant new requirements for children’s products have been added.  A key requirement is product compliance certification. In general, the act sets new standards for the amount of lead and other chemicals that products can include.  Part of the act is specific to Children’s items.  This law creates new standards, for not only the type of chemicals that can be included, but it also sets new testing requirements and product tracking regulations, (in case a recall is necessary) for products that are to be used by or distributed to children.

Compliance to the CPSIA is MANDATORY!

Always discuss the following with your Bankers Promotional Consultant:

  • Who is the intended audience?
  • Will the item(s) be distributed to children 12 years or younger?
  • Could the item(s) or artwork be appealing to children 12 years or younger?
  • How and where will the item(s) be distributed?

By answering these questions, your Bankers Promotional Consultant will be better able to assist you in selecting the appropriate products.

If you would like further information about this subject, please go to www.cpsc.gov.

Uncategorized — Marie Young @ 6:57 pm

Promotional Products and Impacts on the November Election

August 16, 2012

Will Promo Products Impact November Voters?

There are many state, county and city offices on the ballot for this November.  Much money is being spent now and into the fall to get exposure and name recognition for those seeking an office.  The results of an industry survey could help you land one or more orders from candidates in your area.

A recently completed industry survey looked at what impact promotional products have on voters.
Nearly three-quarters of registered voters who responded say it’s important that election-related promotional products are made in the United States. That’s just one of the key insights revealed in the exclusive study, which analyzed the responses of registered voters to try to understand how promotional products, including logoed and branded apparel, will influence voter opinion in this November’s elections.

The election season is poised to mean big business for promotional products sales representatives and distributors of promotional items and apparel. ASI estimates that $870 million will be spent on promotional products, including $350 million for federal elections alone. According to the survey, more than two-thirds of respondents have taken an action as a result of receiving a promotional item.

Survey Summary:

Promotional products increase awareness of the candidate and can influence one in four votes.

Items that are useful and not perceived as pricey should be used.

Half of the respondents that took action from receiving a promotional product visited the candidate’s web site.

Nearly one-quarter of Democrats and males donated money after getting a promotional item.

Over 60% felt a product should be Eco-Friendly.

Preferences for which promotional item to use varied with writing instruments appealing to Republicans and Independents and apparel items appealing to Democrats.

Proving the influence that promotional products can have on voters, the ASI survey found that 34% of men and 24% of women are more likely to vote for a candidate after receiving a promotional item.  It’s clear from the election survey results that candidates need to pay close attention to how they brand their campaigns and get out their core messages, since what they choose to sell or give away can sway voters to pull a lever, give money – or choose the other guy.

Research provided by the Advertising Specialty Institute

Uncategorized — Marie Young @ 6:56 pm

USB Drives

April 16, 2012

Want to know more about what USB Drives are, how much data they can hold and what kinds of data you can store on them?  Click the following three images for more information!

Uncategorized — Marie Young @ 3:38 pm

Bankers Recognizes Its Stars During Annual Meeting

April 10, 2012

Bankers Recognizes Its Stars During Annual Meeting

April 10, 2012 by Tina Filipski, Editor, PPAI

Bankers Advertising Company held its National Sales Meeting—Gathering of the Stars—at Harrah’s St. Louis in Maryland Heights, Missouri, on March 25-28 with PPAI’s Executive Vice President Bob McLean as an invited guest.

From left: Bob McLean, PPAI executive vice president with Bill Bywater, chairman, Bankers Advertising Company; Joan Tucker Hunt, director of business development, The Hunt Group; and Lewie Hunt, MAS, consultant, The Hunt Group.

During the first morning’s breakfast program, McLean provided an update on PPAI’s activities and initiatives, and honored Bankers as one of the oldest Association members having joined more than 100 years ago.

“I really enjoyed learning more about Bankers and its sister company, supplier TruArt,” says McLean. “Still being somewhat new to the promotional products industry, I came away with a deeper understanding of one of the industry’s largest and oldest companies. It was an honor to be a part of this annual event.”

The three-day event included inside sales training, breakout group discussions, a table top show, a factory tour of supplier Quick Point, Inc. and the company’s annual awards presentation recognizing individuals for their sales achievement and years of service.

Uncategorized — Marie Young @ 8:04 pm

Promotional items help build trade show traffic

November 7, 2011

by Rachel Manthey

Your customer’s success at a trade show can hinge on the choice of promotional products to fuel traffic at the show. Promotional products are used for communication, motivation, promotion and recognition.  They can also build goodwill, communicate a message and create awareness.  When assisting a customer plan for a trade show, explore these questions:

1.     What does the client want to achieve by giving an incentive item?

2.     What message/slogan does the client want to promote?

3.     What is the budget?

4.     What benefit will recipients get from this gift?

5.     Will it be given to every visitor or a select group?

6.     How will the potential audience be informed about the gift?

7.     How will the premium’s effectiveness be measured?

Once you’ve answered those questions and have developed the approach, you may want to turn to Evans Manufacturing, a great resource of trade show premium gifts. Here are some ideas by industry:

  • Give water bottles (Evans item #4208 28-ounce bike bottles available in 5 colored bottles and 10 colors of lids) and badge clips (Evans item #2022 Heart Secure-A –Badge available in seven colors, and can ship in 48 hours) to those attending a health related trade show.
  • Provide golf tools such as Evans #3900 Eagle Divot Repair tool available in 33 colors or item #3875 Mairage Tee Pack from Evans and golf towel holders from Evans item #3960 to those attending a trade show centered on the sport of golf.
  • Offer travel related items such as Evans #1750 Explorer Luggage Tags or the #1780 Secure-A- Case Luggage Strap to trade show participants in industries where heavy travel occurs, including sales.

  • Suggest for safety fairs the brightly colored#3505 Bandage Dispensers with patterned bandages, available in 29 standard colors and four recycled colors that cover nearly all corporate colors needs.
  • Financial institutions can really make a statement and drive traffic to their booths by distributing one of the four new coin banks that are Uniquely Evans this year; especially the #2230 Globe Bank. This modern, oval-shaped globe is a real attention getter. There is also a House N Home Bank (#2211), a cash Cube (#2200) and Action Pig (#2205). Watch the tail move as you drop coins in the pig bank!

Don’t forget to encourage clients to follow up after the trade show. They should set aside time within one week after the last day of the show to follow up, then 30, 60 and 90 days after.  Mailable pieces from Evans can be useful for these contacts, such as the six-inch leading edge ruler with pencil clasp. The brightly colored Valu Magnet Clip dropped off at a show attendee’s office will catch attention.  The Java sleeve, a new product for Evans, will fold for easy mailing or storage but has a large imprint area to really stand out in front of the recipient.


Uncategorized — Marie Young @ 3:38 pm

How Promotional Products Could be Your Best Marketing Strategy Yet

June 2, 2011

By Megan Mitchell

Imagine a small business owner who, like many at the beginning of their start-up, is eager to build a customer base but doesn’t know the best way to reach them. He has a limited budget and only a few marketing tools at his disposal. In this situation, what is the next logical step? How can he make a meaningful impact to his target audience?

Enter promotional products. While traditional marketing plans can be complicated and expensive, promotional products are a cost-effective advertising method that works. There is POWER in the promotional product! According to a recent study, 76% of customers could remember who gave them a branded item. Compare that to 53% of those who could remember a television ad or the just 27% who remembered an online advertisement.

Promotional products help you gain referrals, improve return business and increase customer recall. Give a customer a useful product just once and she will continue to use it for years! Not only that, but 76% of recipients have a better impression of a company after receiving a product from them. You are building goodwill with current and potential customers – something that distracting, traditional advertising can’t offer.

To see even more benefits of promotional products, click here. If you want help putting together a marketing plan of your own, contact us today! Use this example, featured in our 2011-2012 Idea Book, as inspiration to grow your business:

The bank business is very competitive – there are usually several in every town! To get people to sign up for a savings account, one bank took a special approach. They started a campaign called “Save Up for a Rainy Day” and ran local TV commercials about everyday people getting caught in tough situations. The commercials showed how savings accounts are not only great for retirement funds or college savings, but also for life’s unexpected expenses. Adding to the theme, the bank decided to give away logoed umbrellas to those who started a savings account and deposited $50. Not only did their ads show the benefit of a savings account, but the umbrella offer helped seal the message in customers’ minds and worked as an incentive to sign up for the bank!

Uncategorized — Marie Young @ 9:31 pm

Promote with Parades this Independence Day

May 23, 2011


By Erica Kelley-Gogel, CAS

The nation’s birthday is right around the corner – how will your business celebrate? The Fourth of July is a great time to hand out promotional products for events like parades. Communities often sponsor Independence Day parades and many area businesses get in on the action. No organization is left out – common participants include real estate agents, insurance bureaus, fire departments, chiropractors, dentists and locally owned restaurants and small businesses. What about your business? Parades are a great way to get the word out about your company.

A small nearby town hosts a great parade that lasts around an hour, with different companies walking, tossing out can coolers, flying disks and magnets along with many, many pounds of candy for the kids. Though candy is a favorite to toss from floats, it doesn’t leave a lasting impression or a reminder of the businesses that participated in the parade. After all, you’re looking for new business and new clients, so you want everyone to remember your name! Consider the alternatives listed below, and if you need help, contact us and we’ll connect you with one of our expert promotional product consultants.

Include your logo and an American flag! We have all these great products with patriotic themes, from some of our top lines:

  • Plastic or nonwoven bags – recipients will love them, they’re great for holding all the products they’ll accumulate during the parade.
  • Decals and magnets – a magnet on your customer’s refrigerator will be seen every day. We make them here at Bankers Advertising!
  • Jar opener – kitchen items are always useful and popular.
  • Sunscreen – not only will it show your company’s regard for proper health care, but it’s a reminder of your brand whenever they apply.
  • Emery boards – great choice, especially for salons and beauty supply stores.
  • Misting fan – ideal, especially for those sitting in the hot sun watching a parade. You know it’ll be appreciated!
  • Flying disks – keep them entertained and spread the word about your company all summer long.
  • Pens – a classic promotional product. Get them in red and blue or choose your company colors.
  • Lip balm – also with SPF, perfect for summertime. You can even do a full-color process imprint.
  • Can coolers – who doesn’t love these? Drinks stay colder longer and no perspiration on the table.
  • Key tag – be All American with a flag key tag.

Now is the time to find out when your area is hosting parades. If you’re involved in more than one, consider cohesive product ideas and designs for even better branding. Again, if you need products, don’t hesitate to contact Bankers Advertising Company. We’re happy to help with custom ideas in a price range you’re comfortable with. Happy 4th of July!

Why Social Media is Important for Your Business

April 15, 2011

Chances are you’ve heard the buzz about social media. While you probably know by now that being active online is important to business success, you may still be hesitant or unsure where to begin.

So what exactly does a social medium allow you to do? What are the benefits?

1. Raise awareness. There’s nothing better than free publicity, and these platforms give you the opportunity to shout about your services from the rooftops.

2. Add legitimacy. It’s obvious that your company is alive and well when you have online presence and an active Twitter feed. People will be more likely to buy from a thriving business, especially when they know customer service is readily available.

3. Customer service. Speaking of which … people are increasingly turning to the Internet to solve problems. It’s easy to shoot an e-mail, compose a Tweet or write a Facebook post to address an issue and quickly find a fix. Just be sure – as the person providing the customer service – to be as honest, kind and helpful as possible.

4. Research. Find out what other people are saying about you by utilizing the “search” functions on Facebook, Twitter and LinkedIn. Or search for information on promotional products, local news or anything that interests you or pertains to your brand.

5. Build relationships. People are more likely to buy from their friends. We trust our friends, so why wouldn’t we turn to them if they offer a service we need? Social media allow you to create bonds with people through the power of the Internet. Show your new buddies your expertise and don’t forget to have a good time! Post something funny on Facebook and mix it up with posts about the latest cool products or services you have available.

6. Coupons and discount offers. Then, offer discounts to new friends. People expect rewards for “following” you or being your “fan.” Something like 10% off through next week – for Facebook fans only!! will grab attention and show fans you appreciate them. You might spend a little money, but you’ll earn devoted customers.

7. Reputation management. If you don’t make a name for yourself online, someone else will. And it might not be what you want to hear.

These are only a few of the many reasons it’s important to get involved in social media. A 2011 Social Media Marketing Industry Report survey found that 90% of professional marketers believe social media is important to achieving business success. You’ll discover opportunities online if you’re willing to devote a little time and energy to maintaining your brand image.

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